When Business is All in the Family
March 4, 2009
The challenges of running a business are huge. They inspire us in ways that we didn’t know they could. Imagine, if you will, these challenges, and then add family to the stew!! Sometimes it is a wonderful stew and some times it is a witches brew.
When I asked a prospective client why she called me, she said, “It’s my employees” she said, “they act like children.”
Two of the employees, I discovered, were her chilvdren. They were key managers. They were acting like children because they were her children. The ones that weren’t her children were working for her children. They patterned themselves after their boss, her children. Later, I observed that not only did they act like her children in the workplace, but, indeed, she acted like their mother. Statements among the three of them were like, “I feel betrayed.” “That is just childish.” This is not exactly the kind of language you’d expect to hear between a boss and an employee. Boss employee language might be something like, “you did not give the support in this situation we had agreed upon,” or, “you did not perform this task correctly.” The language was personal rather than professional.
The approach that has the potential of solving the business problem while supporting the family involves attention to both the business and personal. It involves recognizing that while business and personal in the family should be different, that is not always the case.
Acknowledging this reality results in the potential for a more profitable business and a happier Family.
How this is done is as different as families and businesses are different, but it is what Business Coach Chuck does.
Family and Small Business: Effective Relationships
December 19, 2008
A happy family is 80% support and 20% accountability.
A successful business is 80% accountability and 20% support.
In other words, in a happy family, if a family member has a bad day, home is a place to retreat, renew, refresh and be loved regardless. In a successful business, if a member has a bad day, week, quarter or year – we want to know why and how is that going to be different next time. In a healthy family, a reasonable dose of accountability keeps us from enabling self-defeating behavior. In a successful business – there is enough support to let the individual know that they have a team behind them. It’s the proportion of one to the other that distinguishes the personal from the professional.
When these proportions get altered significantly, dysfunction erupts. If one feels like home is too demanding, then joy leaves one’s life while if the work place gets “too understanding” of failure then, well, failure results.
No wonder then that family businesses are often such treacherous places. Without clear distinctions between work and home, families and or their business can fall into disarray.
The same thing is often true of small businesses, where relationships within the business may begin more personal than business.
Working with families and small businesses to create healthier relationships for happier personal lives and more successful businesses is a very high priority with Coach Chuck.
Business Coach Chuck @ 973-670-7215
What Obama Did Right: Apply that to Your Business
November 5, 2008
Forget for a moment, your political POV, let’s look at Obama’s success and learn from it.
The questions I’d like to explore are:
- What did Obama do right?
- How does that contrast with what the Republicans did?
- Are there lessons to learn for growing a successful business?
Obama reached out to new voters.
McCain did not.
In your business, are you constantly expanding the reach, getting out of your comfort zone to meet and attract new people or are you trying to build your business with the same group of clients?
When Obama reached out to the new voters, he actually spoke directly to the new people and talked to them about how his policies could impact them. He talked about how taxing high income earners would help the middle class by “spreading the wealth” around and he gave specific examples of this by letting people calculate their tax bill on his web site.
Obama Made Benefits Tangible
McCain Made Benefits Abstract
McCain did a lousy of explaining that while an individual’s tax rate may be less under Obama one reason that your tax rates may be lower is that you will have a much higher chance of being unemployed. Examples of this abound under both democrat and republican presidents. Then put a face on it. Explain that a government job is an expense that does not create wealth, but expends it. Put a face on it. Show what welfare did to people under Johnson and his “Great Society.” Put a face on it. They could have gone to the coal mines and asked people how they felt about Obama wanting to bankrupt the companies they work for. They could have gone to PA and asked they felt about their Democratic Congressman Murtha call them racist rednecks. When we talk about offshore drilling, interview employment specialist to talk about how many those workers would make and how many new jobs there would be and what that would do in the specific states for their economy. Interview people that would apply for those jobs.
So, when you have a competitor in your business who does things differently and in a way, that on the surface looks better, but creates long term harm, are you assertive in getting your message across?
When it comes to reaching out for new supporters, Republicans have a ready made base of parents of children in the inner city schools. The schools are horrible in many of these districts and the Democrats consistently stand in the way of Vouchers that would allow any kid to go to any school. But, republicans have not gone into the neighborhoods where the issues are there and speak out.
In your business, are there people that really need your services but to whom you have not taken the time to meet them on their terms?
Obama Saw Himself as a Winner
McCain Saw Himself as an Underdog
The next thing that Obama did really well is that he visualized success. Sometimes his vision bordered on arrogance, but the foundation that visualization (such as the presidential seal on his plane) gave him, far outweighed the perception of arrogance. This centeredness gave him the courage to say, “Yes, I want to spread the wealth!” And that confidence gave his supporters confidence. If McCain had half the confidence that Joe the Plumber had in the American Dream and capitalism, then his message of freedom would have resonated more. However, when he kept pounding away at the “greed on Wall Street,” instead of focusing on the Government regulation that created the problems generated by FNMA and Freddie Mac, that were completely Democrat creations, then by default, he gave away his power to Obama. McCain did not LIVE confidence in his own message.
As a business owner, do you have a product that you believe in? If you do, then visualize success with it – the success of your clients as well as your own success for making it available to them. If you don’t believe in it, then get the hell out of the way.
In summary, reach out to new clients, be specific about how you can benefit them and offer a product or service that you believe in to the core of your being. When you reach out to them, reach out to them on their terms. Reach out to them with something that they want. And finally, reach out to them in confidence.
Coach Chuck
A P.S. to this is in the following link: http://biznik.com/articles/how-email-marketing-just-changed-the-world?utm_source=article_reviews&utm_medium=email&utm_campaign=article_review_49
about his internet marketing campaign.
Business Coach Chuck @ 973-670-7215
Attention Deficit Disorder Re-defined for the Business Owner
December 18, 2007
(Don’t worry this is a short article)
Move Over Attention Deficit Disorder -
Here comes the The Multi-stimuli Reactor/processor Business Owner!
(Okay, so sometimes it does get disordered, but we can deal with that – That’s why we have employees!)
As a Business Coach of Small and family businesses I’ve found a disproportionate percentage of clients that, were they in school today, would be labeled ADD. Maybe they were labeled that in school. Maybe you were too. If so, doesn’t it just piss you off that other people don’t think as fast as you do, and then they can’t keep up with you and then they come up with labels to call you because you don’t do things like them.
On the other side, it is also true that this kind of thinking often leaves many things undone, plans with loose ends and a frustration of incompleteness. As with most things, there is a multitude of ways to deal with this. Seldom, however, is the best way to try to stuff yourself into everybody else’s box. Let’s be real. That’s why you are in business for yourself in the first place … there is not a box big enough for you. When some one suggests thinking out of the box, you may very well reply, “What box?”
If this is the case, then building on your strength of being a (let’s ditch the A.D.D. label shall we?) Multi-stimuli Reactor/processor Business Owner, usually requires:
- an acceptance of one’s self, and
- a recognition that we need to hire someone who tilts toward the organizational end,
- but that person also needs the people skills to interpret your vision, and delegate while you are off making tracks in still new directions. [This obviously requires tremendously careful selection in hiring for that particular position as well as absolute mutual respect for differences. This person may have a label or two of his/her own!]
Ok. That’s it. I’m done. Bye … I see you’re off already. Gimme me a call, I can help.
Coach Chuck
Business Coach Chuck @ 973-670-7215
Business, Golf and Bagger Vance
December 5, 2007
What do God, Golf and Bagger Vance have in common. First of all, Everything. But now, let me break it down a little bit. In Both Golf and Business, people on the outside don’t get it. They don’t get that in each of these endeavors we are constantly called upon to reach deep inside ourselves - usually when no body is looking, like when the ball is in the rough or the woods or on the other side of the fairway – and asks, “whach-ya-gonna-do-now, huh?” and then we can do the right thing or the wrong thing. The thing about golf, and the thing about business, is that when we do the right thing – regardless of outcome – the result is joy. It just feels so good to do it Right – oh yeah!! Joy, joy, joy is the spirit of God. God could give a rat’s a…, err uh, God could care less about Business or Golf. But God – and just for the record, I don’t care who or what your God is – God cares ALOT about reaching deep, doing the right thing and feeling it, feeling that joy. Am I ready for Sunday morning TV or what! at Coach Chuck’s Church of the 1st Tee … I’ll see you at the clubhouse.
There is no book that captures the spirit of golf like The Legend of Bagger Vance. Golf is a game of mind, it is a game of our integrity, of our past, of what everyone thinks of us. And ultimately, is a game that asks, “can we just let go of everything, everything that is, or ever was, and hit the damn ball the way it needs to be hit?” And its not about thinking it. Its just about doing it. The caveat is you go through all the other stuff first, until you find yourself alone with the ball. Its you, yourself and doing the right thing – with nobody looking. What are you going to do? Bagger Vance: the book, the real deal, about the game of golf.
Coach Chuck973-670-7215
Getting Hardnosed about the Soft Side of Business
November 27, 2007
When involved in a business transition, the business owner typically focuses on:
· What’s the bottom line?
· Cut to the chase – what are the numbers?
Unless the transition that we are talking about is the sale of the business, for which the owner is going to get cash, the bottom line is only one snapshot in a dynamic moment in time. “The Bottom Line,” that which we tend to be hardnosed about, is the result of everything that is done and market conditions and all kinds of “The Soft Side” of business.
Business transitions are as simple as moving from one business season to the next and as complex as purchasing a business to merge with an ongoing business. A Business transition may be creating sales oriented staff from a group that is currently task oriented. A transition may be selling the business wherein the owner is going to get paid over time or buying a business where you are going to pay over time. A transition is any change in business. When there is a change there is a transition. The one thing we can rely upon is change. Therefore, transition is part of business. The more that transition is built into the business, the faster reaction time the business can have.
So, what does a transition business coach do? We get very clear about what the business owner wants to transition into. We get very clear about what the reality of the situation is presently. We get a handle on what is going to be required to make that transition. What is going to need to be different? Then we coach toward an assessment of the current staff, clients, market, vendors or who or whatever is relevant to that change. Included in this coaching process are the vision, mission and intention of the owner and key players.
The result will be a strengths and needs assessment along with a strategy and coaching toward implementation for the soft side of business transition. Additionally, the foundation will be in place for the recognition of ongoing transition so that change, in the future will be an ongoing intentional part of business rather than being treated as a problem.
Cutting to the chase, the point of all of this is, of course, a better bottom line!!
Coach Chuck973-670-7215
What is a Business Coach: and What do they do?
November 17, 2007
What is a business coach? What is the process and what could you expect were you to hire a business coach? Frankly, that is a question that you are going to need to ask the individual coach. There are many different backgrounds and educations for coaches. Some have coaching accreditation. As for myself, my educational background is in psychology and counseling. This combined with my extensive business experience informs and has helped me to create an effective and individualized coaching strategy.
I have a masters in clinical psychology/counseling where I was educated in both the theory and the practice of assessing human behavior as well as how to aide people to achieve desired results. My experience in mental health is very broad and is combined with 19 years business experience in the financial markets. The specific experience in mental health that informs my methods more than any others is experience is working with families. The family is the basic social unit. The dynamics that occur in families form the basic components of in the rest of our social life, especially in our work life. Additionally, small businesses are often family owned. Even if they are not family owned, the personal lives of the owners and the work life of these owners are inescapably entwined.
My coaching method would begin with an understanding of where you see yourself right now. This sounds simple enough and sometimes it is. Most of the time, however, it is not. Were it simple you would not be seeking a business coach. Your business life does not stand in isolation from the rest of your life, so when we are assessing the starting point, we get a thorough understanding of the rich context of your current situation.
Next, we’d like to look at where you would like to end up. This is broken down into a few areas. First of all, we look at how you think things should be right now, but aren’t. This is not long term at all. In fact, you might be gasping for air right now and before any planning can be done, we need to address the current situation. Dealing with current situation may or may not be a significant issue. It almost always takes longer than the business owner originally anticipates. But, laying the foundation is key to moving forward.
From this foundation, a vision for the business has the where-with-all to emerge. And, emerge it must. A vision is more than just figuring out what the business should do. We dig deep. Business is hard. Things happen. Economy happens. Employees happen. All kinds of things happen. Imagine coming home from the beach on a summer Sunday evening. The traffic is insane. Imagine it comes to a stop. There has been a disaster. No one is going anywhere. What do you want to do then? Most people at that point just want to get home. I’ve never heard of any one in a situation like this simply saying, “Ah screw it! Traffic is really bad. I’m not going home. That would be too hard?” Can you imagine?
We attempt to tap into and encourage your organic and natural vision. In order to get through the traffic jams of business life, your vision must be as certain to you as your home is.
And then, we look at the obstacles between now and your vision. And then we devise strategies to succeed.
In actual practice, this is certainly not a straight line. Each of the areas described above influences each of the other areas. You are never completely in one stage or the other.
Something we are doing concurrently to the above process is graphically depicting your business pipeline. How do customers find out about you? How do you (Your business) and your client connect? How is the client treated? What services or products do you provide the client? How, exactly, is that done? How do you get paid? What happens to the money?
If you are providing a product, the same process is done with the product.
We come to understand the ratio requirements of each part of the pipeline to the other parts of the pipeline. How do you generate revenues while at the same time meet new prospective clients? This pipeline is a living, dynamic organism. If you get twice the number of clients, it is not jus a matter of multiplying the rest of the pipeline by two. Different methods of providing service need to be developed for differing volume numbers. We don’t just manage the pipeline. We inspire the pipeline. That is a matter of assessment and transformation all the time.
So, if you were to ask this coach, Coach Chuck, “what is a business coach and what might I expect form the business coaching process?” You would get an answer similar to what I outlined above.
Coach Chuck
973-670-7215
Networking – Meeting People With a Purpose
August 5, 2007
How do you meet people and what do you do at an event where business people are gathered? The following is something that is very natural and works for me. It might work for you too.
- Walk up, confidently, but in an unthreatening manner and say, “Hi, I’m _____,” and then be quiet.
- They will almost always say their name; sometimes they will say their name and whom they are with. Let them say as much as they want to say.
- Make an authentic, positive comment about the event. If the speaker was terrible say – “it feels great to get up and walk around.” If the speaker was great say, “That speaker really made a good point about such and such.” Whatever: make it positive. Life is good in your world. That’s why other people are going to want to be in your world!
- Pretty early on, ask, “So what do you do?” Again, let them tell you as much as they want to tell you. Spend your time listening.
- Decide if you think the relationship might be one that you might want to develop. If not, say, “great to meet you, “ and move on. If yes: ask one or two questions that invite brief clarity on the issue that you think might be of mutual benefit. If, upon asking those one or two brief questions you still think that there might be a mutual benefit follow that up with something like
- “That’s interesting, my focus is _________ and it seems like you and I might have something worth following up on in more detail, what do you think?
- If they say yes, ask for their card, and ask if you could give them a call this ____ or ____.
- Regardless of the answer, thank them and move on.
Coach Chuck
973-670-7215
Learn more from the coach that defines business success by the happiness of the owner!
Take the Next Step to Your Picture of Success
Go To – www.businesscoachchuck.com. – for details of Coach Chuck’s business coaching services.
Do the Employees Appreciate Me?
April 17, 2007
If you have a family or small business and you find yourself asking this question to yourself of employees and partners then you are getting business and personal relations confused.
Example:
A business owner (whom we will call Mary) realized her manager (whom we will call John) really did not like to work Saturdays. Recently Mary hired a person to come in every other Saturday, thereby giving John the day off. Something came up in Mary’s personal life and she had to call John and ask him to work a double shift. John agreed to. Mary Further offered to work for him on the following Saturday (a day he would normally have had to work). He agreed to that too.
It came to Mary’s attention that John had a really lousy attitude that day and even told a customer that he didn’t feel like doing something because – “I’ve been here since seven this morning and I will be here till nine tonight.” Additionally, John was beginning to act like the owner. Mary had come to rely on John but she was getting very uncomfortable.
This is a situation doomed to blow up. It happens all the time. If the people involved are family members, it is even more explosive.
As for as John is concerned, he still has to work every other Saturday and he is annoyed about that. As for her working for him on Saturday in exchange for working for him … he feels that she is putting personal matters ahead of the business which he would not be allowed to do. In his mind, his power is growing. Perhaps he has even made people think he is the owner. The fact that Mary can call in and just say she’s not coming in (which is how he interprets what she did) and he can’t creates a resentment.
The underlying problem here is that John is not clear as to what his position is. Why? Probably because Mary was so overworked that when he began taking more and more over, she was happy to let him. Michael Gerber, of Emyth, describes this as abdicating responsibility as opposed to delegating responsibility.
Defining position expectations is key.
Coach Chuck
973-670-7215
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